This Privacy Policy explains how aerox88 collects, processes, stores, and protects your personal data. We are committed to handling your information with transparency, care, and full respect for your rights as a user of our platform.
aerox88 ("aerox88", "we", "us", "our") is the operator of the online casino and sports betting platform accessible at aerox88.cam and any associated mobile or web interfaces (collectively, the "Platform"). We are committed to protecting the privacy and personal data of every individual who interacts with our Platform, whether as a registered account holder, a visitor, or a prospective user.
This Privacy Policy ("Policy") describes in detail what personal data we collect, the purposes for which we process it, the circumstances under which it may be shared with third parties, the security measures we apply to protect it, and the rights you hold in respect of your personal information.
This Policy applies to all users of the aerox88 Platform, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and throughout Malaysia, as well as users in any other jurisdiction in which the Platform lawfully operates.
By using the aerox88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and may request deletion of your account by contacting our support team.
This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and aerox88. In the event of any conflict, the Terms & Conditions shall prevail in respect of contractual matters, while this Policy shall prevail in respect of data processing matters.
For the purpose of this Privacy Policy, the following terms shall carry the meanings assigned below:
aerox88 collects Personal Data across several categories. We collect only what is necessary for the purposes described in this Policy and do not engage in speculative or excessive data collection.
aerox88 does not seek to collect sensitive categories of personal data (such as racial origin, health data, or political opinions) except where required by our responsible gambling obligations — for example, where a player voluntarily discloses a gambling disorder in the context of a self-exclusion request. Such information is handled with the highest level of confidentiality.
aerox88 collects Personal Data through the following channels:
| Collection Method | Examples |
|---|---|
| Direct Submission | Account registration forms, KYC document uploads, deposit and withdrawal requests, support chat transcripts, and promotional opt-in forms |
| Automated Collection | Cookies, web beacons, session logs, and platform analytics tools that record interactions with the Platform |
| Third-Party Providers | KYC verification service providers, payment processors (DuitNow, FPX, e-wallet operators), fraud detection services, and responsible gambling screening tools |
| Public Sources | Sanctions lists, politically exposed persons (PEP) databases, and adverse media screening tools used for AML compliance purposes |
aerox88 processes your Personal Data for the following defined purposes:
aerox88 processes Personal Data only where a lawful basis exists. The applicable legal bases for our processing activities are as follows:
aerox88 does not sell, rent, or trade your Personal Data to third-party marketing organisations. We may share your data in the following limited and controlled circumstances:
We share data with trusted third-party service providers who process it on our behalf under written data processing agreements, including: KYC and identity verification providers; payment processing partners (including operators of DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and major Malaysian bank gateways); cloud hosting and data storage providers; fraud detection and cybersecurity services; customer support platform providers; and responsible gambling tool providers.
aerox88 will disclose Personal Data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, a valid court order, or a legitimate regulatory request. We will, where legally permitted, notify you of such a disclosure.
In the event of a merger, acquisition, or sale of substantially all of aerox88's assets, your Personal Data may be transferred to the acquiring entity. We will provide notice of such a transfer and will ensure the acquiring entity is bound by privacy obligations no less protective than those in this Policy.
Where a player self-excludes from the aerox88 Platform, we may share basic identifying information with industry-wide responsible gambling exclusion registers for the purpose of enforcing the exclusion across participating operators.
Our Commitment: aerox88 will never sell your personal data. Any third party receiving your data is contractually bound to process it only for the purposes we specify and in accordance with applicable privacy law.
aerox88 operates infrastructure that may be located in multiple jurisdictions. As a result, your Personal Data may be transferred to, stored in, or processed in a country other than Malaysia. Such transfers occur only where appropriate safeguards are in place, including: the use of contractual clauses that impose data protection obligations equivalent to those applicable in the country of collection; or transfer to jurisdictions that provide adequate levels of data protection as determined by applicable regulatory guidance.
By using the Platform, you acknowledge that your data may be processed in jurisdictions outside Malaysia. aerox88 takes all reasonable steps to ensure that international transfers do not compromise the security or integrity of your Personal Data.
aerox88 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention schedules are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | 5 years after account closure | AML and regulatory compliance |
| Transaction records | 7 years from transaction date | Financial record-keeping obligations |
| KYC documentation | 5 years after account closure | Regulatory obligation |
| Customer support records | 3 years from last interaction | Dispute resolution and service quality |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent compliance |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gambling obligations |
| Technical / session logs | Up to 12 months | Security and fraud prevention |
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised such that it can no longer be attributed to an identified individual.
aerox88 applies technical and organisational security measures appropriate to the risk presented by the processing of your Personal Data. These measures include, but are not limited to:
Notwithstanding the above, no security system is impenetrable. You are responsible for maintaining the confidentiality of your login credentials and for immediately notifying aerox88 if you suspect any unauthorised access to your Account.
aerox88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They allow us to recognise your browser, remember your preferences, and understand how users interact with our services.
| Cookie Type | Purpose | Deletable by User? |
|---|---|---|
| Strictly Necessary | Essential for Platform operation — session management, authentication, security tokens, and load balancing | No (required for operation) |
| Functional | Remembers user preferences such as language settings, display preferences, and previously entered details | Yes |
| Analytical | Collects anonymised usage statistics to help us understand how users navigate the Platform and identify areas for improvement | Yes |
| Security / Fraud | Detects and prevents fraudulent account access, bot activity, and other security threats | No (required for security) |
You may manage or delete cookies through your browser settings at any time. Most browsers allow you to refuse new cookies, delete existing cookies, or receive notifications when cookies are being placed. Note that disabling certain cookies may affect the functionality of the Platform, particularly authentication and session management features.
Subject to applicable law and certain exceptions, you hold the following rights in respect of your Personal Data held by aerox88. To exercise any of these rights, please contact us via the details in Section 15 of this Policy.
You have the right to request a copy of the Personal Data aerox88 holds about you, along with information on how and why it is processed.
You may request correction of any inaccurate or incomplete Personal Data we hold about you. You may also update certain details directly within your Account settings.
You may request deletion of your Personal Data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations (see Section 9).
You may request that we limit the processing of your Personal Data in certain circumstances, such as while a dispute regarding accuracy is being resolved.
Where processing is based on consent or contract performance and carried out by automated means, you may request your Personal Data in a structured, commonly used, machine-readable format.
Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time by contacting us or using the unsubscribe option in any marketing email. Withdrawal does not affect processing already carried out.
aerox88 will respond to all valid rights requests within 30 calendar days. We may ask you to verify your identity before processing any request to protect against unauthorised access to your Personal Data.
The aerox88 Platform is strictly for persons aged 21 years and above. We do not knowingly collect Personal Data from individuals below the age of 21. Our KYC verification process is specifically designed to detect and prevent underage access.
If aerox88 becomes aware that Personal Data has been collected from a person under the age of 21, we will immediately close the associated Account, delete or anonymise the relevant data, and refund any real-money balance to the payment method used for deposit, subject to our standard AML verification requirements.
If you believe that a minor has registered an account on the Platform, please notify us immediately at [email protected] so that we may take appropriate action without delay.
aerox88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the scope of our services. Where material changes are made, we will notify you via a prominent notice on the Platform or by email to your registered address, with reasonable advance notice prior to the change taking effect.
The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we protect your data.
For any queries, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by aerox88, please contact us through the following channels. All privacy-related enquiries are handled with priority and confidentiality.
Available 24/7 via the chat widget on the Platform. Average response time under 5 minutes. For privacy rights requests, please state "Privacy Request" in your opening message.
For formal data subject requests, privacy complaints, or written correspondence:
[email protected]Responses provided within 24 hours. Rights requests responded to within 30 calendar days.
Beyond the legal obligations in the Policy above, here are the plain-language commitments aerox88 makes to every player on the Platform.
Your Personal Data is not a commercial asset we trade. It is information you trust us with — and we treat it that way. No third-party marketers, no data brokers, no exceptions.
Every piece of data transmitted between your device and aerox88 — whether a deposit instruction, a KYC document upload, or a support message — is protected by 256-bit SSL encryption.
Access, correction, deletion, portability — your data rights are real and we will honour them. Submit a request via live chat or email and we will respond within 30 days.
We apply documented retention schedules. Transaction records are kept for 7 years for legal reasons. When retention periods expire, data is securely deleted or anonymised — not archived indefinitely.
We collect only what we need to operate your account, comply with regulations, and keep the Platform secure. We do not engage in speculative or excessive data collection beyond our stated purposes.
In the unlikely event of a security incident affecting your Personal Data, aerox88 has documented response procedures ensuring you and relevant authorities are notified promptly within legally mandated timeframes.
aerox88 is built on trust. Fast MYR payouts, transparent bonus terms, and a privacy-first approach to your data — everything a Malaysian player needs in one place.